IMPORTANT ARRIVAL & DEPARTURE INFORMATION

Guests are advised that Kingsley Lodge does not have a reception that is constantly staffed at all times during either the day or night. Our standard check-in time is between 16:00 and 24:00 hrs on day of arrival; with check-out before 11:00 hrs on day of departure. We will, of course, endeavour to accommodate both earlier check-ins or later checkouts whenever possible, but this is strictly by prior request and may, under certain circumstances, incur a surcharge. TO PREVENT ANY UNNECESSARY INCONVENIENCE, WE ADVISE ALL GUESTS TO NOTIFY US OF THEIR EXPECTED ARRIVAL TIME IN ADVANCE AND TO KEEP US INFORMED OF ANY LIKELY CHANGES. Kingsley Lodge is a gated property. On arrival, please press the call button on the intercom at the gates.

BOOKING TERMS

Booking terms are governed by English law and apply to all bookings except when other terms have been agreed in writing. You must be over 18 years of age to make a reservation. A reservation is only deemed to be confirmed once we have processed either a deposit or full payment. In the unlikely event that, due to unforeseen circumstances, we cannot provide your requested accommodation, alternative accommodation or a full refund will be offered.

ROOM RATES

Room rates quoted are per room, per night and relate to a specified room category, number of guests and the dates shown. Week day rates normally include continental breakfast; weekend rates normally include full breakfast. Should you wish to change the selected dates, number of nights stay or the guest number, then rates are subject to change.

DEPOSITS AND PAYMENTS

A deposit payment of £50.00 per room, per night, will normally be taken from the credit/debit card supplied at the time of booking; with the balance payable on departure. Final account payments can be made by credit/debit card (Visa, Mastercard, Maestro and Delta) or cash.

CONDITIONS OF STAY

Kingsley Lodge reserves the right, at its discretion, to terminate, without notice, an individuals' stay where deemed necessary through unacceptable behaviour or as a result of actions likely to offend or endanger other guests. Guests are liable for any damage or loss caused by them during their stay at the Lodge. Guests may be required to pay the amount reasonably required to make good or remedy the damage or loss.

CHILDREN

Kingsley Lodge has no purpose designed "Family Rooms". We can add a foldaway bed to some (but not all) of our rooms to sleep one extra child and we have a suite of 2 rooms (the Diamond Suite and Pearl Superior Double) on a private landing that is ideal for a family of 4/5 travelling together. Children over the age of 13 will normally require their own room/s. If you are travelling with your children please call us to discuss your requirements before making a booking.

PETS

No pets can be accommodated at Kingsley Lodge.

NO SMOKING

It is unlawful to smoke anywhere inside the property. Kingsley Lodge has no guest rooms or internal common areas where smoking is permitted. Guests are advised that if evidence of smoking is detected in a bedroom after a guest has checked out, an additional charge, equal to one nights full room rate, may be applied to their payment card without notice. This is compensation for the intensive cleaning operations necessary to make a room suitable for re-occupancy by a non-smoker and usually requires 24 hours.

An undercover patio is available for the convenience of guests who wish to smoke outside.

CANCELLATION

Weekend Bookings (all reservations incorporating either a Friday, Saturday or Sunday night stay)
Guests cancelling confirmed reservations less than thirty days prior to the date of arrival will normally be charged the full room rate for each night cancelled. Reservations cancelled prior to the thirty day period will result in any monies paid being refunded, minus a £15.00 administration fee.

Week Day Bookings (all reservations incorporating either a Monday, Tuesday, Wednesday or Thursday night stay)
Guests cancelling confirmed reservations less than three working days prior to the date of arrival will normally be charged the full room rate for each night cancelled. Reservations cancelled before the three day period will result in any monies paid being refunded, minus a £15.00 administration fee.

Cancellations and amendments to bookings should be notified by telephone or email and are effective from the date and time of acknowledged receipt by Kingsley Lodge.

Kingsley Lodge
10 Hough Lane
Wilmslow
Cheshire
SK9 2LQ

T:   01625 441794

E:   

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